My iPhone 3G purchase experience

iPhone 3GHard as it may be to believe, I somehow survived the last year without an iPhone. Not entirely by choice: my wife and I were locked into a Verizon contract. Sure, we could have paid the large cancellation fee, but we opted not to.

It worked out well this year, though, as our Verizon contract expired a week before the iPhone 3G was released.

On release day (July 11), I monitored the release coverage, including reports of the really long lines at Apple stores. I don't enjoy waiting in lines, so wasn't keen to join the queues. My wife and I had to go out to some shops near an AT&T store, so we figured we pop by there to see how bad their lines were. I really wanted to purchase our iPhones at an Apple store, for the full Apple experience, but figured it couldn't hurt to check out AT&T.

When we got to store, we found no lines at all. We walked up to the counter, and were told by a pleasant salesperson that they had only received 30 phones that morning, and were all sold out. They were expecting 100 more the next day, or we could purchase now for "direct fulfillment". This is where the store orders our phones directly from their supply chain, bypassing the gamble of turning up at an Apple or AT&T store when they happen to have stock, and contending with the lines.

With some hesitation, we chose the direct fulfillment option. Sure, the Apple experience would be nice, but waiting a few days for the direct hassle-free method had a lot of appeal too. We had waited a year... what's another week?

It went swimmingly. My wife chose a white 16 GB iPhone 3G, while I opted for the black 16 GB model. We provided the credit card info (which seemed to count as their credit check) and other information, then left the store within minutes. The white iPhone turned up about a week later, and my wife popped in to the store to pick it up and choose the plan etc. Very easy. While waiting, we monitored progress via an online tracking page, and the friendly salesperson called to alert us when the phone had arrived (in case we weren't monitoring it).

The black model has been a lot more popular, so was backordered, but arrived on Monday, a few days after the white one, so we quickly picked that up and added it to the plan.

People have complained about the in-store activation, but really it's not all that bad; it only took a few minutes. I'm sure it would have been nice to take the unopened box home, but it's really not a big deal.

Since then, I've been having lots of fun configuring things, trying third-party apps, etc. We're really happy with our iPhones, and now wouldn't want to be without them. If you've been thinking about getting one, but were on the fence, hop off that fence and into an Apple or AT&T store now!

It seems that AT&T may still be your best bet. Even now, almost two weeks after launch, reports still indicate low availability, long lines and multi-hour waits at Apple stores, whereas AT&T stores are apparently now offering 72 hour availability in some stores. Even if it's a few days longer than that, I found the AT&T direct fulfillment experience to be quite satisfactory.

Similar positive iPhone 3G experience in UK

Just a note that I had a similarly positive purchase/activation experience with my iPhone 3G here in the UK, with O2:

http://mattgemmell.com/2008/07/19/iphone-3g-on-o2-uk