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We want you to enjoy using the Mac software from Dejal, and have the best possible experience with the products and the company. So we take a leadership stance in the software industry by offering these iron-clad guarantees for sales via the Dejal store:
We strive to write software that is easy and intuitive to use, and contains the features you need. We don't want anything to interfere with your use of the software. We therefore offer this 60-day unconditional money-back guarantee on all software purchases: if, for any reason, you are not entirely happy with a product, let us know within 60 days of purchase and we'll give you a full refund of the purchase price. If you don't love it, it's free.
You shouldn't have to pay for software that doesn't work on your computer. We try to make the system requirements as clear and generous as possible. But if you purchase a Mac product and find it doesn't work on your Mac, we will gladly give you a complete refund. And to completely eliminate any risk for you, you can download and install free versions of all programs, to make sure they work perfectly on your Mac, before you spend any money.
We know how important good technical support is. If you have a problem, you need a helpful answer, not a run-around. We provide free, friendly, and fast technical support. If you find a bug, or have an idea for improving an application, we want to hear it, and will take it seriously. If you have a question, no matter how silly you think it might be, we'll be glad to answer it. We guarantee that you will be treated as an intelligent human being, and give you prompt personal service.
We absolutely hate spam, and we would never want to inflict such a thing on anyone, especially our wonderful customers. Your personal information is kept secret, and we never send out spam. Feel free to check out our full privacy statement.
Yes. We guarantee you'll be satisfied, you'll be able to use the software, we'll give you great support, and never spam you. Our customers are our friends — real people, not entries in a database. We love the Mac platform, and are in business to create useful, easy-to-use software for it. And to have fun doing so, not just to make money... otherwise we would've gotten real jobs! We may not always be perfect, but we're going to try hard to give you the best products and the best experience we can. If you have any suggestions, we'll listen, and take them seriously.
Occasionally we participate in special third-party promotions like MacZOT, MacUpdate Promo, and bundles of products from various developers. These are generally sold at a significant discount, often available for one day only. Unfortunately these guarantees can't apply to such promotions, as we don't receive payment for individual sales. If you are dissatisfied with a product, you'll need to contact the promo seller for their refund policies in this case. We will of course continue to strive to provide great support, though the sheer volume of sales for these events may limit response times.
Dejal produces iPad and iPhone apps as well as Mac apps. Unfortunately, since we don't control the iPhone App Store, we can't offer a money-back guarantee for iOS apps. It is up to Apple to decide whether or not they will issue refunds. However, guarantees #3 and #4 above (regarding support and privacy) are still applicable.
If you have a problem with any of our products, please e-mail us and we will do what we can rectify the problem. But if a refund is the best solution for a Mac app, in accordance with the guarantees above, please e-mail us with your name, the e-mail address you used to order the product, the name of the product, the approximate date of purchase, and the reason for the refund, and we will gladly arrange it for you.