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Simon Help

You can read Simon Help here in your web browser. You can access it from within the app via Simon's Help menu.

Simon News
Simon Questions and Feedback

Customer support is very important to us, so rest assured that whichever way you get in touch, we will respond (if requested) as soon as possible; usually within hours or even minutes.

Simon Service Plan Subscription

Need more detailed or technical assistance? Introducing the Simon Service Plan, an annual subscription for heavy users or large organizations, or anyone who wants to get the most out of Simon.

The Simon Service Plan includes all app updates, including paid major upgrades like version 4.0 and any future updates within the subscription period, at no additional cost.

The Service Plan also includes two technical support incidents each subscription year. These give you top-of-the-queue direct access to the developer via email, and can be used to answer general questions, help set up Simon tests, services, filters, notifiers or reports, provide high-priority bug reports, or suggest new feature enhancements. Note that implementation of fixes, improvements or new features is at the developers discretion, in keeping with the design goals and timeline of the app.

Once the two technical support incidents have been used, additional incidents can be purchased; Dejal will offer this as needed. Unused technical support incidents expire at the end of the subscription year. The subscription is purchased via PayPal, and unless you cancel, PayPal will automatically renew it after a year, at which point two more incidents will be provided.

If you have any questions about the Simon Service Plan, get in touch.

Ready to subscribe? Just $99.00/year.